For ages 21 and above

krikya Responsible Gaming

Gaming is for fun — not a source of stress or harm. krikya believes that every player knowing their limits and staying safe is what matters most. On this page you can learn how to protect yourself and where to get help if you need it.

For players aged 21 and above only

When gaming becomes a problem

Online betting and casino gaming is a form of entertainment for most people. But for some, it can gradually get out of control. krikya believes that facing this honestly is true responsibility. That is why we do not only offer the chance to play on this platform — we also provide tools to keep you informed and safe.

Gambling addiction is a real problem. It can affect not just your finances, but also family relationships, mental health, and daily life. Reading our Terms and Conditions will help you understand the circumstances under which krikya has the right to restrict or close an account — this is done in the interest of user protection.

Before joining any game, keep this in mind: winning is not guaranteed. Every bet depends on chance. Placing more bets in an attempt to recover lost money is often the cause of bigger losses. Set your own budget and stick to it — that is what a responsible player does.

Under our Privacy Policy, your account information and gaming history are kept fully secure. Your personal data is not shared with third parties.

Quick reminders

For players aged 21 and above only
Do not bet more than you can afford
Do not chase your losses
Gaming is not a way to earn income
If in doubt, take a break
There is no shame in asking for help

Tools to keep yourself in control

A number of protection tools are available in your krikya account. Using these, you can set your own gaming limits.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. A waiting period applies to requests to raise a limit.

Session Time Limits

Decide in advance how long you will play in one session. When the set time is up, you will be notified automatically and given the option to take a break.

Self-Exclusion

If you feel you need a complete break from gaming, you can close your account for a set period. During this time you will not be able to log in, and no promotional messages will be sent to you.

Reality Check

A message will appear at regular intervals to let you know how long you have been playing. This keeps you aware of the time and encourages you to take a break when needed.

Gaming History

You can view your full betting and win/loss record at any time. This information is useful for analysing your own gaming patterns.

Direct Support

For any issue, contact us via live chat or email 24 hours a day, 7 days a week. Support is available in both Bengali and English.

Warning signs of a problem

If you notice any of the following in yourself or someone close to you, it is a signal to pay attention. These are not signs of weakness — they are reasons to seek help.

Trying to chase losses

Placing repeated bets to recover lost money, and betting even larger amounts after each loss.

Spending beyond your budget

Using money meant for household expenses, debt repayment, or emergencies to keep playing.

Hiding it from family

Keeping your gaming a secret from family or friends, or being dishonest about it.

Unable to stop

Wanting to stop but repeatedly coming back, and being unable to stick to your own limits.

Stress and anxiety

Feeling restless or irritable when unable to play, having trouble sleeping, or losing concentration.

Neglecting responsibilities

Spending too much time gaming at the expense of work, studies, or family responsibilities.

Check yourself

Ask yourself the questions below. If the answer to even one of them is yes, consider pausing and seeking help. These questions are not meant to judge — they are a simple check to help you understand your own situation.

In the past week, did you spend more than the budget you set for yourself?

Did you bet more the next day to try to recover money you had lost?

Has a family member or someone close to you expressed concern about your gaming?

Have you sat down to play while leaving urgent or important tasks unfinished?

After losing money while gaming, did you feel very low or angry?

Have you ever felt that you cannot stop gaming?

If you answered yes to more than one question, please contact our live chat. Our support team is ready to help you set up self-exclusion or point you towards professional advice.

How to get help

Acknowledging a problem and asking for help takes courage. You are not alone — family, friends, and professional advisors are there for you.

krikya Live Chat and Email

The krikya support team is available 24 hours a day, 7 days a week in Bengali and English. Contact us via live chat or email — to request self-exclusion, a deposit limit, or account closure.

Family and Trusted People

Open up to someone close to you in your family. Having a familiar person by your side often makes it much easier to manage the situation. A trusted friend or family member can also help take responsibility for your account.

Professional Advice

Mental health specialists and addiction counsellors are trained to address these kinds of problems. This service is available at hospitals and clinics providing mental health care in Bangladesh.

krikya's commitment

krikya is not only a gaming platform — it is also committed to responsible conduct. On our About Us page you can learn how krikya puts its users' interests first.

Players under 21 cannot open an account — age verification is strictly enforced.
If clear signs of a gambling problem are detected, krikya may impose restrictions on an account on its own initiative.
No promotional offers are sent to users who are under self-exclusion.
The protection tools are free and straightforward to use — no complicated process.
The support team is specially trained and sensitive to responsible gaming matters.
Any user has the right to request permanent and complete closure of their account.

Frequently asked questions

Log in to your account and go to the Settings section, or contact our 24/7 live chat directly and let us know you want self-exclusion. The support team will help you complete the process. Once self-exclusion is active, it cannot be lifted before the set period ends.

A request to lower a deposit limit takes effect immediately. A request to raise a limit is subject to a set waiting period — this is intentional, to prevent limits from being raised on impulse.

At krikya, only the account holder can set their own limits. However, if you are concerned that a family member is in difficulty, please contact our support team — we can advise you on the right steps to take.

Yes. Any balance in your account during self-exclusion is completely safe. Once the break ends, you will be able to log in normally and withdraw any balance.

No. krikya strictly enforces a 21+ age requirement. Age is verified at registration, and identity documents may be checked in cases of doubt. Accounts belonging to minors are permanently closed.

Not at all. Using deposit limits, session limits, or self-exclusion is entirely normal and has no negative effect on your account. These tools are there for your benefit.

If you have more questions, you will find detailed answers on our FAQ page.