krikya's Privacy Policy

krikya ("we", "our" or "platform") is an online gaming and sports betting service operated for users in Bangladesh. This privacy policy applies equally to the website, mobile application, and all related services.

By using our services, you are considered to have voluntarily consented to this privacy policy. If you do not agree with any condition of this policy, you are requested to stop using the service. To learn the detailed terms of our service, please read the Terms and Conditions page.

We collect the following types of information while you use krikya services:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport details (for identity verification purposes)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket account numbers or bank account details
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Usage Information

• Gaming and betting activity history
• Login time and session duration
• Device type, operating system, and browser information
• IP address and general geographic location

2.4 Cookie and Tracking Information

We use cookies and similar technologies to improve website functionality and analyse user experience. Cookies can be disabled from browser settings, though some services may not function properly as a result.

krikya uses your information for the following purposes:

1. Account Management: To complete registration, login, and identity verification processes.
2. Payment Processing: To securely handle deposit and withdrawal transactions.
3. Security: To prevent fraud, money laundering, and unauthorised access.
4. Age Verification: To ensure access is blocked for anyone under 21 years of age.
5. Service Improvement: To continuously improve the quality of gaming and betting services.
6. Customer Support: To resolve issues via live chat and email.
7. Bonuses and Promotional Offers: To provide offers applicable to your account.
8. Responsible Gaming: To monitor gaming behaviour and provide support when needed.

We believe that playing responsibly is the mark of an aware user. In this regard, please read our Responsible Gaming policy in detail.

krikya has adopted industry-standard technical measures to protect your personal information. All data is transferred via SSL encryption and stored on secure servers.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all data transfers
• Passwords and financial information stored in encrypted form
• Firewall and intrusion detection systems kept active
• Regular security audits and vulnerability assessments

4.2 Retention Period

Information will be retained while your account is active. Even after an account is closed, certain information may be kept for a further period due to legal obligations and dispute resolution needs. Financial transaction records are generally retained for five to seven years.

krikya does not sell your personal information to any third party. However, sharing information may be necessary in certain specific situations for the operation of the service:

5.1 Service Provider Partners

• Payment Processing: Information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
• Game Software Providers: Studios such as Pragmatic Play, Evolution, and JILI may receive technical information for the operation of their games.
• Technology Services: Server hosting and cybersecurity providers.

5.2 Legal Requirements

Information may be provided in response to court orders, lawful requests from government authorities, or legal obligations. In such cases, we exercise maximum caution before sharing any information.

5.3 Business Transfer

If krikya's business operations are restructured for any reason, your information may be transferred to the successor entity. The protections described in this policy will remain in effect.

Every user registered with krikya retains the following rights regarding their personal information:

6.1 Right to Access Information

You have the right to request to view any information stored in your account. This request can be sent by email to our support team.

6.2 Right to Correct Information

If there is any error in your name, email, or other details, it can be corrected through our support team. Changes to identity-related information may require additional verification.

6.3 Right to Request Deletion

After closing your account, you may request deletion of your information; however, information subject to legal obligations (such as financial transaction records) will be retained for the specified period.

6.4 Opt Out of Marketing Communications

The option to stop promotional emails or notifications at any time is available from account settings. This does not apply to important service-related messages.

All krikya services are for persons aged 21 or above only. Age verification is mandatory at the time of registration.

If we ever confirm that a minor has used our services, that account will be immediately closed and the collected information will be deleted. Protecting minors is one of our highest priorities.

If a guardian suspects a minor is using the service, they can contact our support team directly. We take such reports very seriously.

We use different types of cookies, each with a specific purpose:

8.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security tokens, and keep core services running. They cannot be disabled.

8.2 Functional Cookies

These cookies are used to remember language preferences, display settings, and user preferences. They can be turned off from browser settings.

8.3 Analytics Cookies

Privacy-preserving analytics tools are used to understand which pages are used most and where users encounter difficulties. This information is processed in aggregate and does not identify you personally.

krikya reserves the right to update this privacy policy at any time as needed. For significant changes, a notification will be sent to the registered email or within the service.

The date of the most recent update will always be noted at the top of the policy. Continued use of the service after a change will be taken as your acceptance of the updated policy.

To learn more about us and get an understanding of the organisation's values and goals, visit the About Us page.

If you have any questions, objections, or disputes regarding this privacy policy, please contact our support team first. We are able to resolve most matters directly through discussion.

If you are not satisfied with the resolution provided, there is an option to escalate the matter to a higher authority for review. Our goal is to resolve all complaints fairly and transparently.